{"id":1227,"date":"2021-12-29T09:21:30","date_gmt":"2021-12-29T09:21:30","guid":{"rendered":"http:\/\/www.motorbike.com.tr\/?p=1227"},"modified":"2021-12-29T09:21:32","modified_gmt":"2021-12-29T09:21:32","slug":"yamaha-motor-academy-ile-yuzde-100-musteri-memnuniyeti-hedefleniyor","status":"publish","type":"post","link":"http:\/\/www.motorbike.com.tr\/?p=1227","title":{"rendered":"Yamaha Motor Academy ile Y\u00fczde 100 M\u00fc\u015fteri Memnuniyeti Hedefleniyor&#8230;"},"content":{"rendered":"\n<p>Yamaha Motor Academy, Ocak 2022 tarihinden itibaren 12 \u00fclke i\u00e7in 10 farkl\u0131 dilde, 100&#8217;den fazla mod\u00fclden olu\u015fan 12 yeni \u00f6\u011frenme se\u00e7ene\u011fiyle e\u011fitimlere ba\u015fl\u0131yor. \u00d6n\u00fcm\u00fczdeki 2 y\u0131l i\u00e7inde Yamaha Motor Avrupa\u2019n\u0131n faaliyet g\u00f6sterdi\u011fi t\u00fcm \u00fclkelerde kullan\u0131lacak e\u011fitim program\u0131yla; programa kat\u0131lan her \u00e7al\u0131\u015fan\u0131n, bilgi ve beceri seviyesini art\u0131rmas\u0131, ekibine ki\u015fisel katk\u0131da bulunarak i\u015f performans\u0131n\u0131n y\u00fckseltilmesine y\u00f6nelik kat\u0131l\u0131mc\u0131 olmas\u0131, bayi ve servislerden i\u00e7eri giren her m\u00fc\u015fteriye kusursuz bir deneyim sunmas\u0131 hedefleniyor. Yamaha yetkili bayileri, Yamaha\u2019n\u0131n kusursuz teknolojisini ta\u015f\u0131yan motosikletleri en do\u011fru bilgi ve y\u00f6nlendirme ile satman\u0131n yan\u0131 s\u0131ra m\u00fc\u015fteri beklentilerini a\u015fan m\u00fckemmel bir deneyim ve hizmet sunma konusunda kritik bir role sahip. Kando felsefesini benimseyen ve m\u00fc\u015fteri beklentilerini ilk s\u0131raya koyan Yamaha, sat\u0131\u015f \u00f6ncesi ve sonras\u0131nda motosiklet s\u00fcr\u00fcc\u00fclerine m\u00fckemmel hizmet vermek i\u00e7in daima \u00e7al\u0131\u015f\u0131yor. Sa\u011fl\u0131kl\u0131 ve m\u00fc\u015fteri odakl\u0131 bir bayi organizasyonu y\u00fcr\u00fctmek i\u00e7in t\u00fcm disiplinlerdeki \u00e7al\u0131\u015fanlar\u0131 e\u011fitmek \u00fczere olu\u015fturulan ve t\u00fcm Avrupa&#8217;y\u0131 kapsayan Yamaha Motor Academy E\u011fitim Program\u0131, t\u00fcm Yamaha bayileri ve \u00e7al\u0131\u015fanlar\u0131na geni\u015f \u00e7apta eri\u015filebilir, \u00e7evrimi\u00e7i ve \u00e7evrimd\u0131\u015f\u0131 e\u011fitim programlar\u0131 sunuyor. Programla \u00e7al\u0131\u015fanlar, e\u011flenceli ve etkili y\u00f6ntemlerle yaln\u0131zca bilgi ve becerilerini art\u0131rmakla kalmay\u0131p ayn\u0131 zamanda kariyer f\u0131rsatlar\u0131 da yakalayabiliyor.<\/p>\n\n\n\n<p>En modern teknolojilerle en son \u00f6\u011frenme ve e\u011fitim y\u00f6ntemleri izlenerek geli\u015ftirilen programda kat\u0131l\u0131mc\u0131larla kapsay\u0131c\u0131 ve etkile\u015fimli bir \u015fekilde ileti\u015fim kuruluyor. Platformda ger\u00e7ekle\u015ftirilen e\u011fitimleri Yamaha bayi ve \u00e7al\u0131\u015fanlar\u0131 g\u00fcn\u00fcn herhangi bir saatinde bilgisayar ve ak\u0131ll\u0131 telefon \u00fczerinden takip edilebiliyor.<\/p>\n\n\n\n<p><strong>Yamaha Motor T\u00fcrkiye %100 m\u00fc\u015fteri memnuniyetine odaklan\u0131yor<\/strong><\/p>\n\n\n\n<p>En y\u00fcksek m\u00fc\u015fteri memnuniyetine ula\u015fma prensibi ile benimsedi\u011fi 5 temel de\u011fer olan \u201cMotivasyon, \u00d6zen, Bilgi, Tutku ve Memnuniyet\u201d odakl\u0131 e\u011fitim program\u0131, bayi ve \u00e7al\u0131\u015fanlar\u0131n Yamaha&#8217;n\u0131n y\u00fcksek standartlar\u0131n\u0131 kar\u015f\u0131layacak bilgi, beceri ve yakla\u015f\u0131ma sahip olmas\u0131n\u0131 sa\u011flayarak g\u00fcnl\u00fck i\u015fleyi\u015fte m\u00fc\u015fterilerle daha iyi ve ba\u015far\u0131l\u0131 etkile\u015fim kurmas\u0131n\u0131 sa\u011fl\u0131yor. T\u00fcrkiye\u2019de 40 Yetkili Bayi bayi ve 6 Uydu Bayi noktas\u0131 ile hizmet veren&nbsp; Yamaha, sat\u0131n alma an\u0131nda motosiklet kullan\u0131c\u0131s\u0131n\u0131n konforlu bir ortamda vakit ge\u00e7irmesini sa\u011flarken;&nbsp; bak\u0131m, onar\u0131m, garanti, yedek par\u00e7a gibi sat\u0131\u015f sonras\u0131 hizmetleri de en y\u00fcksek kalite standartlar\u0131nda sunuyor. Yamaha Motor Academy e\u011fitimleri ile %100 m\u00fc\u015fteri memnuniyetine odaklan\u0131yoruz diyen Yamaha Motor T\u00fcrkiye \u00dclke Direkt\u00f6r\u00fc Hakan Kaya \u2018<em>\u00e7ok kapsaml\u0131 ve g\u00fc\u00e7l\u00fc bir e\u011fitim program\u0131. T\u00fcm bayi ve bayi \u00e7al\u0131\u015fanlar\u0131 ile birlikte e\u011fitime kat\u0131larak odakland\u0131\u011f\u0131m\u0131z m\u00fckemmel m\u00fc\u015fteri deneyimi yakla\u015f\u0131m\u0131m\u0131z\u0131 daha \u00fcste ta\u015f\u0131may\u0131 hedefliyoruz. Yamaha ile temas eden t\u00fcm m\u00fc\u015fterileri kar\u015f\u0131lamadan, \u00fcr\u00fcn bilgisine, sat\u0131\u015f sonras\u0131 hizmetlerden yedek par\u00e7aya her konuda maksimum memnuniyete ula\u015ft\u0131rarak Yamaha d\u00fcnyas\u0131n\u0131n keyfini ya\u015fatmak istiyoruz.\u2019 dedi.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yamaha Motor Academy, Ocak 2022 tarihinden itibaren 12 \u00fclke i\u00e7in 10 farkl\u0131 dilde, 100&#8217;den fazla mod\u00fclden olu\u015fan 12 yeni \u00f6\u011frenme se\u00e7ene\u011fiyle e\u011fitimlere ba\u015fl\u0131yor. \u00d6n\u00fcm\u00fczdeki 2 y\u0131l i\u00e7inde Yamaha Motor Avrupa\u2019n\u0131n faaliyet g\u00f6sterdi\u011fi t\u00fcm \u00fclkelerde kullan\u0131lacak e\u011fitim program\u0131yla; programa kat\u0131lan her \u00e7al\u0131\u015fan\u0131n, bilgi ve beceri seviyesini art\u0131rmas\u0131, ekibine ki\u015fisel katk\u0131da bulunarak i\u015f performans\u0131n\u0131n y\u00fckseltilmesine y\u00f6nelik kat\u0131l\u0131mc\u0131 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1228,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[21,26],"tags":[],"_links":{"self":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1227"}],"collection":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1227"}],"version-history":[{"count":1,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1227\/revisions"}],"predecessor-version":[{"id":1229,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1227\/revisions\/1229"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1228"}],"wp:attachment":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1227"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}