{"id":1877,"date":"2023-12-09T11:33:43","date_gmt":"2023-12-09T11:33:43","guid":{"rendered":"http:\/\/www.motorbike.com.tr\/?p=1877"},"modified":"2023-12-09T11:33:45","modified_gmt":"2023-12-09T11:33:45","slug":"yamaha-motor-turkiye-bayilerine-musteriyi-anlama-sanatiempati-egitimleri-verildi","status":"publish","type":"post","link":"http:\/\/www.motorbike.com.tr\/?p=1877","title":{"rendered":"Yamaha Motor T\u00fcrkiye Bayilerine &#8216;M\u00fc\u015fteriyi Anlama Sanat\u0131&#038;Empati&#8217; E\u011fitimleri Verildi&#8230;"},"content":{"rendered":"\n<p><strong>\u00a0\u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; <\/strong><\/p>\n\n\n\n<p>T\u00fcrkiye\u2019de bulunan 40 bayi personelinin kat\u0131l\u0131m sa\u011flad\u0131\u011f\u0131 \u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; Empati\u201d e\u011fitimlerinde temel hedef, y\u00fczde 100 m\u00fc\u015fteri memnuniyet oran\u0131na ula\u015fma yolunda t\u00fcm sat\u0131\u015f \u00f6ncesi ve sonras\u0131 s\u00fcre\u00e7lerinin her a\u015famas\u0131n\u0131 profesyonel \u015fekilde y\u00f6netebilmek olarak belirlendi. Yamaha kurumsal yap\u0131s\u0131na \u00f6zel haz\u0131rlanan ve konusunda uzman e\u011fitmenler e\u015fli\u011finde ger\u00e7ekle\u015ftirilen \u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; Empati\u201d e\u011fitimleri t\u00fcm bayilerde m\u00fc\u015fteri temas\u0131nda olan sat\u0131\u015f ve servis dan\u0131\u015fmanlar\u0131n\u0131n kat\u0131l\u0131m\u0131 ile ger\u00e7ekle\u015ftirildi. 2 g\u00fcn s\u00fcren e\u011fitimlerde \u00f6ncelikle Yamaha bayi ve \u00e7al\u0131\u015fanlar\u0131n\u0131n m\u00fc\u015fteriyi anlama ve empati kurma yetkinliklerini geli\u015ftirmesi, m\u00fc\u015fteri deneyiminin her a\u015famas\u0131n\u0131 en do\u011fru \u015fekilde y\u00f6netebilmesine odaklan\u0131ld\u0131. E\u011fitimlerde empati fakt\u00f6rlerinin alg\u0131lanabilmesi, m\u00fc\u015fteriyi de\u011ferli hissettirmenin basit ama etkili yollar\u0131, Yamaha\u2019n\u0131n her hizmet noktas\u0131nda standart ve \u00fcst\u00fcn hizmet vermesinin \u00f6neminin kavranabilmesi, m\u00fc\u015fterinin duygusunu y\u00f6netme ve de\u011ferli hissettirme hakk\u0131nda bilin\u00e7 kazan\u0131m\u0131 gibi konularda bilgilendirme yap\u0131ld\u0131.<\/p>\n\n\n\n<p><strong>E\u011fitimler gelecek y\u0131llarda da devam edecek.<\/strong><\/p>\n\n\n\n<p>\u201cD\u00f6n\u00fc\u015f\u00fcme ayak uydurabilmek, premium marka imaj\u0131n\u0131 daha da ileriye ta\u015f\u0131yan bir marka olabilmek ve m\u00fc\u015fterilerimize beklentinin \u00f6tesinde bir deneyim sunmak i\u00e7in kendimizi her g\u00fcn geli\u015ftirmeye devam ediyoruz\u201d diyen Yamaha Motor T\u00fcrkiye Genel M\u00fcd\u00fcr\u00fc Hakan Kaya, \u201cBu gereklilikten yola \u00e7\u0131karak m\u00fc\u015fteriyi anlama sanat\u0131 \u00fczerine bayilerimize yeni bir bak\u0131\u015f a\u00e7\u0131s\u0131 kazand\u0131rmak istedik. Elde edece\u011fimiz geli\u015fime dair g\u00f6zlemlerimizi dikkate alarak gelecek y\u0131llarda da bu e\u011fitimleri aral\u0131ks\u0131z devam ettirmek ve deneyimlerimizi g\u00fcce d\u00f6n\u00fc\u015ft\u00fcrmek niyetindeyiz\u201d s\u00f6zlerini ekledi.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0\u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; T\u00fcrkiye\u2019de bulunan 40 bayi personelinin kat\u0131l\u0131m sa\u011flad\u0131\u011f\u0131 \u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; Empati\u201d e\u011fitimlerinde temel hedef, y\u00fczde 100 m\u00fc\u015fteri memnuniyet oran\u0131na ula\u015fma yolunda t\u00fcm sat\u0131\u015f \u00f6ncesi ve sonras\u0131 s\u00fcre\u00e7lerinin her a\u015famas\u0131n\u0131 profesyonel \u015fekilde y\u00f6netebilmek olarak belirlendi. Yamaha kurumsal yap\u0131s\u0131na \u00f6zel haz\u0131rlanan ve konusunda uzman e\u011fitmenler e\u015fli\u011finde ger\u00e7ekle\u015ftirilen \u201cM\u00fc\u015fteriyi Anlama Sanat\u0131 &amp; Empati\u201d [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1878,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[21,26],"tags":[],"_links":{"self":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1877"}],"collection":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1877"}],"version-history":[{"count":1,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1877\/revisions"}],"predecessor-version":[{"id":1879,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/1877\/revisions\/1879"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=\/wp\/v2\/media\/1878"}],"wp:attachment":[{"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1877"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.motorbike.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}